Contact

There is no ticket system and no chatbot. Write to info@looklogue.com and a person reads it.

Before you write

A few things are faster to fix yourself:

• An analysis is stuck or failed. Long videos take a few minutes. If a video fails, the minutes it would have cost are returned to your monthly quota automatically — just try again.
• You ran out of video minutes. Every plan resets on the 1st of the month. The plans differ mainly in how many minutes of video they include.
• Cancelling or changing your plan. Open Settings and use Manage subscription. That is Stripe's own billing portal: change card, download invoices, or cancel. A cancelled plan keeps working until the end of the period you already paid for.
• Deleting your account. Also in Settings, at the bottom. It removes your analyses, looks and articles, and cancels any running subscription.

Billing and refunds

Payments are handled by Stripe; looklogue never sees your card. If something was charged that should not have been, write to info@looklogue.com with the date and the amount — that is enough to find it.

Privacy requests

To get a copy of your data or have it deleted, write to the same address. What is stored and for how long is set out in the privacy policy.

Postal address

looklogue
Lucas Gatsas
c/o JL Consulting Group GmbH #673
Zürcherstrasse 84
8852 Altendorf
Switzerland

Email is read daily; post is not. For anything that needs an answer, use info@looklogue.com.

See also the terms of service and the privacy policy.